As we are on online retailer, we cannot recieve orders over the telephone and all orders must be placed online, via the website.
Our Warehouse Team are extremely busy making sure your orders go out on time, any amendments to orders cause delays, therefore we cannot amend or cancel any order once it has been confirmed.
If you need to add to your order, you will need to place a new order, we will do our best to reduce shipping charges for you.
Once your order has been dispatched you will receive confirmation that the order has been completed and delivery will be either next day delivery or 3-5 working days depending on the service you selected.  If you require your tracking please feel free to contact us and we can provide this information. 
I’ve received the wrong order, what should I do?
We are sorry to hear this, please contact us and our dedicated agents will get this sorted for you.
I’ve received a faulty item, what should I do?
If you have any concerns in relation to colour or quality of your hair please do not fit the hair.  Contact us immediately and we will have the matter resolved.
If you have had the hair fitted and you are experiencing issues with your hair, please contact us asap, with a full list of products that have been used.  Please ensure you are aware of the correct aftercare procedure and you are using only recommended products from our aftercare section.

To avail of our amazing trade discount offers please contact us directly with proof of your qualifications and we will get you set up.

We currently offer 20% discount to all professionals on all orders over £200.
Get in touch!

This is where we have a specific /unique colour manufactured in the method and length you have requested.

This will vary to due to delays with shipping these are completely out of our control.
The normal time for longer length hair 24-30″ can take up to 8 weeks.
Currently our tape and weft hair is in extremely hair demand and pre order is 4-8 weeks, we are working on speeding this up and thank you for your patience and custom.
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron. We also accept PayPal, Paypal credit, Klarna, Apple pay and Google pay.
About PayPal
Safer & faster; Pay online with your PayPal password and skip entering your financial details.
Rest assured knowing Buyer Protection is available for your eligible purchases.
About Klarna
Klarna offers flexible payment options, so you choose how you shop:
Pay now – Pay by card directly at the checkout. No lengthy forms, no passwords, no worries.
Pay later – Klarna lets you pay up to 14 to 30 days after delivery.
We offer world wide shipping.
We use Royal mail for all our parcels though out Uk/ Northern Ireland You have the option to select next day delivery or standard delivery is 3-5 working days.
We use An post for all Ireland deliveries.
For Next Day Delivery, orders must be placed before  1pm Monday-Friday otherwise your order will be dispatched the next working day. Please kindly note that next day delivery is not a not guaranteed service.
Next Working Day does not include Saturday or Sunday.
Please note: All International Delivery Costs are now measured on the weight of your parcel including the territory you want your parcel shipped to. All international prices stated online is the minimum delivery cost. Please ensure you check the quote given for your parcel to be delivered to your selected country before placing your order.
If you are an international customer, then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped to. Archie Lloyds  are  not responsible for any customs or import costs.  Most hair packages are relatively light and with so many shipments world wide we are happy to confirm there are little to now charges because the parcels are smaller and light weight. 
We don’t have any control over customers changes levied by governments around the world on the importation of goods.
Every country has its own specific rates for duties, unfortunately Beauty Works has no control over this.
Please note: any order that’s declined/refused by the receiver due to a customer charge will only get refunded on the successful return of the item to us and we will refund the full order amount minus any customs charges or return postage fees and the initial postage payment (if any) applied to the shipment that we must pay as a result of you refusing the order.

It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed, we are unable to change the delivery address due to strict shipping schedule. Please double check the address you are entering is correct as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If the delivery has been unsuccessful or the order has been refused and is being returned to the sender, we will be in contact with you via email once received to discuss redelivery or a refund. Refunds or replacements cannot be offered until the parcel has arrived back at the  Archie Lloyds warehouse.

We must allow 10 working days for our couriers to complete an investigation and deem your parcel as lost. Once the courier has confirmed the parcel as lost, we can raise a claim. Refunds or replacements cannot be processed until the claim has been approved. Claims can take up to 30 days to be approved.
With all investigations and claims we process; we must make you aware that we record the claim via Action Fraud UK. With the increase of online fraud, we want to protect our genuine customers as well as monitor the fraudulent claims. Please note this is not in any way an indication that you are fraudulent customer, we want to reassure you that we investigate thoroughly and take these matters seriously. Please see their website for any further information you may require: https://www.actionfraud.police.uk/

We are sorry to hear this, firstly we would advise to double check all the packaging just in case it has become lodge within the inner packaging. If you find an item is missing, please contact us and one of our dedicated agents will get this sorted for you.

Hair extensions are a raw material and are a natural consumable product. They will deteriorate naturally over time with wear. Each pack of hair will never truly have identical characteristics and the lifespan of the hair will vary depending on colour and how it is maintained.
Luxury Hair
Human hair is 100% human hair and can last up to 3 months depending on aftercare. Human hair has the cuticles removed which means the lifetime of the hair extensions are shorter compared to superior hair extensions.
Superior Hair
Superior Hair is ideal for clients who want semi-professional hair extensions. The hair is specifically processed to ensure that the protective layer of the cuticles remain intact and are facing in the same direction from root to tip. Ensuring natural shine and vitality allowing the hair to behave tangle-free throughout its lifetime.
Not everyone is suitable for hair extensions.
We recommend that all hair extensions are applied by a professional extensionist and that a consolation on the chosen method is fully discussed. The hair extension industry is not strictly regulated, and companies can issue certificates to individuals who have little to no experience in the hair industry.
Applying hair extensions incorrectly can cause damage to your natural hair and damage to your hair extensions, resulting in complications and disappointment.
Hair extensions need regular maintenance appointments, as your own hair will grow by approximately 1.5 inches within three months. We recommend maintenance appointments every 4-6 weeks, dependent upon the application method.
If maintenance appointments are not kept and the above aftercare advice is not followed you can cause damage to your own hair.
Individual extensions methods such as Pre-bonded, Nanos and Microloop extensions will damage natural hair if the extensions are not applied precisely. If the strands are too large, the extensions will start to weigh on the client’s own hair subsequently resulting in the hair to snap at the root.
If the extensions are applied too close to the front of the face, the finer pieces of natural hair will break and snap at the root.
Pre-bonded extensions are mostly suited to clients that have thick, non-oily hair. If pre-bonded extensions are fitted to oily/greasy hair the extensions tend to shed/fall out.
Weft extensions can cause damage to your own hair if they are poorly applied. Extensions that are applied on one row and doubled or even tripled up to create thickness will damage your own hair due to the weight in one specific area. Applying a large amount of hair in one specific area will cause the natural hair and the hair extensions to matt or tangle, this can occur when wefts are applied on top of each other by doubling or tripling the weft. They can not only be bulky, but more importantly hair product will build up causing tangling within this area as the volume of the hair is too thick to brush thoroughly.

Tape extensions are not suitable for any client when shorter than jaw length hair. For tape extensions to blend and look natural, the hair should be at least jaw length. Clients that have an oily scalp or have greasy hair may want to consider an alternative hair extension method as the tape may slip away from the root. All tape extensions should be applied by a fully qualified stylist.

The lifespan of any hair extensions depends on the aftercare and maintenance. We only recommend the use of Archie Lloyds aftercare range on our hair extensions as these products have been exclusively designed for our hair. All professional extensions require regular maintenance. The correct aftercare and maintenance will increase the lifespan of the hair.

This is not something we recommend due to the amount of different product available for colouring, if this is something you are doing or having professionally done we do recommend testing a few strands first.  This is human hair and it will dry out the same way your own natural hair will if not cared for correctly. Any colouring or toning is done so at your own risk. 

Yes, Archie Lloyds hair can be heated up to 180 degrees, however any kind of heat can reduce the lifespan of the hair. Always apply the Archie Lloyds heat Protection Spray to protect your hair extensions from heat damage and apply the extension boost treatment and Aragan oil to restore lost moisture.
Excessive heat from styling appliances will change the colour pigment of the hair. The maximum temperature that can be used on hair extensions is 180 degrees, excessive heat and hair exposed to heat appliances can cause extensions to discolour. This is more apparent in blonder hair and such damage cannot be repaired. Our Heat Protection Spray  which has built-in heat protector, should always be used prior to applying heat to your hair extensions.

Cosmetics – Products such as sun creams, perfumes, moisturisers, and other types of cosmetics can affect the colour of your hair extensions. Please avoid your hair extensions when applying such items and even after they have dried avoid contact with them.

Hard Water – You may notice that your hair extensions turn dull, dry or the colour fades when you wash them. This is due to the water in certain areas containing a higher level if alkaline (known as hard water). If this is becoming an issue, installing a filtered shower head may be an option to prevent discolouration from hard water.
Iron content – The iron content in the water varies depending on where you live. In certain areas, if you wash your hair extensions in the shower, the iron levels may cause your hair extensions to turn pink or orange in tone (this is more apparent in blonde hair extension). If possible, try to use bottled water to avoid this.
Hot water – Hot water can cause colour to fade. Due to the heat of the water, the cuticles will open, and the colour will drain out of the hair shaft. To prevent this, we advise washing your hair extensions using lukewarm water.

If your pre-bonded extensions appear white or cloudy at the bond, something has been applied that’s high in alcohol, oil or sulfate to disintegrate the bond. You will need to have the extensions removed, re-tipped and reapplied. If the bond has been cut, this can cause shedding due to the weight of the bond being altered. Each bond is specifically designed to hold the exact weight of hair and altering the bond can cause shedding of the extensions as it will break down quicker. If the extensions are shedding from a weft, a common perceived fault is the application of excessive heat styling appliances. Check the weft from one end to the other to see if it is in one particular area. If the extensions are breaking mid-length and at thew ends, this can be a result of ‘snapping’. 

Breaking and snapping can be confused with shedding. Breakage is a common perceived fault and occurs when excessive heat has been applied to the hair. Heat causes damage to the protective outer layer of the hair known as the ‘cuticle’, which is made up of several layers of scales that overlap and protect the main body of the hair, known as the ‘cortex’. Once the cuticle is damaged, the hair will start to break and snap through the mid-lengths and ends and such damage cannot be repaired.

All permeant tints, some semi-permanent tints, bleach, silver shampoos, and permanent wave lotions lift the hair cuticle to penetrate the hair shaft. Once treated in this way the hair has been altered and is therefore not a strong as it was previously. Any hair that has been treated with a colour is at risk to over processing due to the fact the extensions have already been coloured. ArchieLloyds do not guarantee any hair extensions which have been coloured and once coloured, they cannot be returned.

Knotting itself is not a manufacturing fault. Knotting will occur naturally as hair extensions are a raw product and will behave the same as natural hair. Excessive knotting can happen with poor maintenance and incorrect aftercare. If you are not thoroughly rinsing the extensions after washing, product will build up and will make the hair extensions sticky or waxy and feel or look greasy; this is what causes them to knot.

The ‘bunching up’ effect that some hair extension wearers experience is a result of poor porosity. The hair can also look and feel dull and dry, and it expands when washing; this is due generally to damaged and torn cuticles. Poor aftercare, incorrect brushes and excessive heat use are common factors in causing this. The hair will benefit from a deep conditioning treatment to help restore damaged cuticles. Please note: We cannot exchange or refunds any extensions which have been exposed to these elements.

Matting is a result of damage to the cuticle. For instance, if the hair has been damaged by heated appliances, the cuticles will become damaged and rub together causing matting. The use of incorrect brushes or not brushing and washing the hair extensions regularly enough can also lead to matting. We have a variety of extension brushes which are designed to brush over an attachment method (weft, micro-ring and keratin bonds) and avoid snagging on the extensions. Regular brushing will keep the extensions in the best condition and prevent matting. All our aftercare products have been designed specifically to work with hair extensions and we recommend following an aftercare routine 2-3 times a week to ensure the extensions are continually revitalised.

No, we strictly do not test any of our aftercare on animals. All Archie Lloyds aftercare  products and beauty products  are manufactured in Europe where testing cosmetic products and their ingredients on animals was banned across the EU in 2013. The legislation is part of EU Regulation (Cosmetics Regulation). 
Are your products Vegan friendly?
Our tanning products are all vegan friendly and DHA approved.

Within our hair care collection, we have vegan ranges. This means these products are completely free from animal delivered ingredients and are plant-based. 

Clip in hair extensions and ponytails are not professional products meaning these are not permantly attached to your natural hair and are occasion wear pieces only. You can apply them to your hair yourself and are not designed to be worn every day. If you are looking for something to wear daily, we advise going for something from our Professional range.
As these products have been designed to wear occasionally, there is no requirement to wash them after every wear. We advise washing them after approximately 10-15 wears or when you feel there is a build up of product on the hair.
Always remember to ensure your hair extensions are dry completely after washing. Leaving your hair extensions to dry naturally will cause matting and affect the quality.
Can I style my clip in and ponytail hair extensions?
Yes, you can style them. Always remember to use a maximum temperature of 180 degrees on your clip ins and ponytail and always apply Archie Lloyds Heat Protection spray.

Please do not sleep in our clip in extensions or ponytail. This would be extremely uncomfortable and damage both your own natural hair and the hair extensions. These types of hair extensions have been designed to be removed by yourself easily before you go to sleep.

You can return none custom items items to us within 14 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened and in their original shipped condition for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund. If you are returning hair please note there is a restocking fee.
If you have any queries please contact us directly.
Yes, exchanges are accepted within 14 days of receipt. Due to the nature and hygiene of our hair products, ALL products must be unopened and in their original shipped condition for an exchange to be accepted. Please use the returns portal to exchange your item.
Do I have to pay to return an item?

Unfortunately, we do not have a free returns system. 

We’ll be sure to keep you updated via email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Refunds can take 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.
Do you refund the delivery charge?
Unfortunately, the delivery charge will not be refunded as this service has been obtained.
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