To avail of our amazing trade discount offers please contact us directly with proof of your qualifications and we will get you set up.
We currently offer 20% discount to all professionals on all orders over £200.
Get in touch!
This is where we have a specific /unique colour manufactured in the method and length you have requested.
It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed, we are unable to change the delivery address due to strict shipping schedule. Please double check the address you are entering is correct as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If the delivery has been unsuccessful or the order has been refused and is being returned to the sender, we will be in contact with you via email once received to discuss redelivery or a refund. Refunds or replacements cannot be offered until the parcel has arrived back at the Archie Lloyds warehouse.
We are sorry to hear this, firstly we would advise to double check all the packaging just in case it has become lodge within the inner packaging. If you find an item is missing, please contact us and one of our dedicated agents will get this sorted for you.
Tape extensions are not suitable for any client when shorter than jaw length hair. For tape extensions to blend and look natural, the hair should be at least jaw length. Clients that have an oily scalp or have greasy hair may want to consider an alternative hair extension method as the tape may slip away from the root. All tape extensions should be applied by a fully qualified stylist.
The lifespan of any hair extensions depends on the aftercare and maintenance. We only recommend the use of Archie Lloyds aftercare range on our hair extensions as these products have been exclusively designed for our hair. All professional extensions require regular maintenance. The correct aftercare and maintenance will increase the lifespan of the hair.
This is not something we recommend due to the amount of different product available for colouring, if this is something you are doing or having professionally done we do recommend testing a few strands first. This is human hair and it will dry out the same way your own natural hair will if not cared for correctly. Any colouring or toning is done so at your own risk.
Cosmetics – Products such as sun creams, perfumes, moisturisers, and other types of cosmetics can affect the colour of your hair extensions. Please avoid your hair extensions when applying such items and even after they have dried avoid contact with them.
If your pre-bonded extensions appear white or cloudy at the bond, something has been applied that’s high in alcohol, oil or sulfate to disintegrate the bond. You will need to have the extensions removed, re-tipped and reapplied. If the bond has been cut, this can cause shedding due to the weight of the bond being altered. Each bond is specifically designed to hold the exact weight of hair and altering the bond can cause shedding of the extensions as it will break down quicker. If the extensions are shedding from a weft, a common perceived fault is the application of excessive heat styling appliances. Check the weft from one end to the other to see if it is in one particular area. If the extensions are breaking mid-length and at thew ends, this can be a result of ‘snapping’.
Breaking and snapping can be confused with shedding. Breakage is a common perceived fault and occurs when excessive heat has been applied to the hair. Heat causes damage to the protective outer layer of the hair known as the ‘cuticle’, which is made up of several layers of scales that overlap and protect the main body of the hair, known as the ‘cortex’. Once the cuticle is damaged, the hair will start to break and snap through the mid-lengths and ends and such damage cannot be repaired.
All permeant tints, some semi-permanent tints, bleach, silver shampoos, and permanent wave lotions lift the hair cuticle to penetrate the hair shaft. Once treated in this way the hair has been altered and is therefore not a strong as it was previously. Any hair that has been treated with a colour is at risk to over processing due to the fact the extensions have already been coloured. ArchieLloyds do not guarantee any hair extensions which have been coloured and once coloured, they cannot be returned.
Knotting itself is not a manufacturing fault. Knotting will occur naturally as hair extensions are a raw product and will behave the same as natural hair. Excessive knotting can happen with poor maintenance and incorrect aftercare. If you are not thoroughly rinsing the extensions after washing, product will build up and will make the hair extensions sticky or waxy and feel or look greasy; this is what causes them to knot.
The ‘bunching up’ effect that some hair extension wearers experience is a result of poor porosity. The hair can also look and feel dull and dry, and it expands when washing; this is due generally to damaged and torn cuticles. Poor aftercare, incorrect brushes and excessive heat use are common factors in causing this. The hair will benefit from a deep conditioning treatment to help restore damaged cuticles. Please note: We cannot exchange or refunds any extensions which have been exposed to these elements.
Matting is a result of damage to the cuticle. For instance, if the hair has been damaged by heated appliances, the cuticles will become damaged and rub together causing matting. The use of incorrect brushes or not brushing and washing the hair extensions regularly enough can also lead to matting. We have a variety of extension brushes which are designed to brush over an attachment method (weft, micro-ring and keratin bonds) and avoid snagging on the extensions. Regular brushing will keep the extensions in the best condition and prevent matting. All our aftercare products have been designed specifically to work with hair extensions and we recommend following an aftercare routine 2-3 times a week to ensure the extensions are continually revitalised.
Within our hair care collection, we have vegan ranges. This means these products are completely free from animal delivered ingredients and are plant-based.
Please do not sleep in our clip in extensions or ponytail. This would be extremely uncomfortable and damage both your own natural hair and the hair extensions. These types of hair extensions have been designed to be removed by yourself easily before you go to sleep.
Unfortunately, we do not have a free returns system.