Returns & Refunds Policy
On-Site Course Cancellations:
To secure your spot in our on-site courses, full payment is required one week prior to the course start date. Please note that all payments are non-refundable.
Cancellations or transfers are not permitted with less than 72 hours' notice. You may reschedule your course up to three times.
We understand that unexpected personal incidents can arise, and we will do our best to accommodate your situation. Thank you for your understanding and cooperation.
Online Course Cancellations:
To enroll in our online courses, full payment is required at the time of registration. Please note that all payments for online courses are non-refundable, with no exceptions.
Upon confirmation of your course purchase, your complete course kit will be dispatched within five working days. After successfully completing the course, your certificate will be mailed to you. Additionally, you may request a digital copy of the certificate for online use.
Custom Products Policy
Please note that all custom products, including 24-inch and 26-inch extensions, are non-returnable and non-refundable. These custom orders are specially made by our supplier based on your specific requests.
Non-Refundable Products Any products marked as non-refundable in their description cannot be returned.
Refundable Products All other items may be returned for a refund. Hair extensions can be returned within 14 days of receipt. Due to the nature and hygiene of our products, all returns must be unopened and in their original shipped condition. Products that have been opened or tampered with will not be accepted for a refund.
Exchange Policy Exchanges are accepted within 14 days of receipt. All products must be unopened and in their original shipped condition to be eligible for an exchange. For hygiene reasons, we cannot accept any products that have been worn or removed from their packaging or coils. Items that are deemed worn or tampered with will be returned to the customer, and no refund will be issued.
Return Shipping Policy
Unfortunately, we do not offer free returns. You must cover the return shipping costs. Please ensure to send the return via a tracked service, as we are not responsible for return shipping. Our return shipping address is:
15A Hill Street
Newry, Northern Ireland
BT34 2BN
Refund Processing:
Once we have received and inspected your item, our team will contact you to issue a refund to your original payment method. Please note that refunds can take up to 5-7 working days to process, depending on your bank.